Legal
Last updated: September 2026
These terms govern engagements with Basel Family Concierge (Ella Missuk). By confirming an engagement — The Settlement, The Residency, or a Premium Family Project — you agree to the terms below. A more detailed written agreement may be provided for the engagement itself; these terms apply in addition to it.
Basel Family Concierge provides advisory, coordination, and introduction services to help international families settle and live well in Basel. We listen, assess your family's situation, and introduce you to appropriate, personally vetted service providers. We do not ourselves perform the services of those third-party providers — schooling, healthcare, tradework, or otherwise.
We accept no referral fees or commissions from the providers we introduce. You pay Basel Family Concierge for advisory and coordination only. Any service you then take up with an introduced provider is paid to that provider directly, at their own standard rates, under a contract between you and them.
Every contract for a service we introduce is signed directly between your family and the provider. Basel Family Concierge is not a party to those agreements and is not liable for how they are performed. Providers are chosen with care, but we cannot guarantee their conduct.
The Settlement is a six-month engagement; The Residency is a twelve-month engagement. Families may choose to pay in full at the start or in monthly instalments across the term, as agreed at the time of booking. Premium Family Projects are agreed and quoted separately. There are no hidden fees, and no obligation to renew at the end of the agreed term.
The monthly retainer includes up to six hours of personal support, organisational and coordination services per calendar month within the scope of the agreed service package.
Time spent includes, in particular, handling client requests, research, telephone calls, correspondence, appointment scheduling, bookings, coordination with third parties and other activities carried out on behalf of the Client within the agreed scope of services.
Unused hours expire at the end of each calendar month and may not be carried forward, refunded or otherwise compensated.
If the included six hours are likely to be exceeded, the Client will be informed in advance. Additional support will only be provided with the Client's prior approval and will be charged at CHF 150 per hour.
Services requiring specific professional qualifications, licences or regulated expertise, including legal, tax, financial or medical advice, are not part of the personal support service. Where such expertise is required, the Company may identify or recommend a suitable qualified professional and coordinate their involvement at the Client's request.
The Company may research, contact and obtain information or quotations from third-party service providers on the Client's behalf. No paid third-party service provider will be engaged, and no third-party costs will be incurred on behalf of the Client, without the Client's prior approval.
Fees and expenses charged by external professionals and third-party service providers, including legal or tax advisers, tradespeople, cleaning services, childcare or pet care providers, transport providers and comparable services, are not included in the monthly retainer and are payable separately by the Client.
Time spent identifying, contacting, arranging or coordinating external professionals and third-party service providers forms part of the Client's included monthly service allowance.
Unless expressly agreed otherwise, external professionals and third-party service providers operate independently and provide their services directly to the Client. Any agreement for such services is entered into directly between the Client and the relevant third party.
While reasonable care is taken when recommending or introducing third-party service providers, the Company does not guarantee their availability, performance, quality of service or outcome. To the extent permitted by applicable law, the Company is not responsible for the acts, omissions, performance or charges of independent third-party service providers.
Nothing in this section excludes or limits liability for the Company's own services where such liability cannot lawfully be excluded or limited.
Every engagement is covered by a standard non-disclosure agreement. Details of your family's situation are shared only where necessary to make an introduction, and only with your prior agreement.
Because engagements are booked and paid for a fixed term, cancellation and refund arrangements, if any, will be set out in the written agreement for your specific engagement. Please raise this directly with us before confirming, if it matters to your decision.
We take reasonable care in selecting and recommending providers, based on direct personal knowledge. We are not liable for the acts, omissions, pricing, or quality of work of any third-party provider we introduce.
Information shared with us as part of an engagement is handled in accordance with our Privacy Policy.
These terms are governed by Swiss law. The place of jurisdiction is Basel-Stadt, Switzerland.
We may update these terms from time to time. The date at the top of this page shows when they were last revised.
Questions about these terms: office@baselfamilyconcierge.ch