Basel · Switzerland · By introduction
One trusted person in Basel for international families: doctors, schools, childcare and the everyday questions of a new life, taken care of. Discreet, personal, and backed by a personally vetted local network.
Born and raised in Basel · 150+ personally vetted contacts · NDA on every engagement · English · Deutsch · עברית
The person behind this
I am Ella Missuk, born and raised in the Basel region and the person behind this company.
I speak five languages, have worked across three continents and hold a higher degree in tourism. Having spent my life between cultures, I understand what truly matters when building a life somewhere new: making good decisions, having the right people around you and feeling at home.
Basel is my home. I know the city, its systems and its people, and I have built a trusted network across the areas that shape everyday life here.
My role is simple: to save you time and make life in Basel easier. I bring local knowledge, trusted relationships and practical support together, so you spend less time searching, organising and figuring things out yourself.
I bring that support personally to every family I work with, with discretion, care and good judgement.
I work with a deliberately limited number of families at a time, ensuring every client has my direct attention and a genuinely personal service.
You have one trusted person in Basel. And I take care of the rest.
The first years
Your relocation package ends on a Friday. By Monday, the questions begin: which school truly suits your child, how Swiss health insurance works, whom to call when the heating fails on a Sunday.
No relocation agency was built for these questions. That is precisely what BFC is.
A new category
For your everyday life in Basel.
Basel Family Concierge fills the gap that opens after the relocation agency leaves: the gap between having moved to Basel and being at home in Basel.
We are the trusted local advisor international families used to inherit from a long-established neighbour or an old family friend. Today, when most expats arrive without that, we are that: one constant point of contact who listens, assesses the situation, and introduces your family to the right doctor, the right school, the right tradesperson, quietly and without delay.
Whether the need is medical, legal, educational, domestic, or simply navigating Swiss bureaucracy: there is someone in the network for it. What your family experiences is not a list of services. It is the steady feeling that someone reliable is already one call ahead.
We are not
We are
A relocation agency
What comes after the agency
A virtual assistant
A trusted local advisor
An hourly service
A long-term relationship
A generic concierge
Family Office Lite for a small clientele
A team that does everything itself
One advisor, connected to those who do
A wealth manager
Everyday life, organised
For leaders who relocate with their families
Senior leaders moving to Basel for a role in pharma, life sciences or finance rarely lack resources. What they lack is time, and a trusted person on the ground. Basel Family Concierge is that person: one point of contact who takes the everyday questions off your desk, so your family settles in while you deliver from day one.
Typical situations we help with
I find an English-speaking practice that accepts new patients and arrange the first appointment.
A clear overview of international and local options, visits arranged, the right questions prepared.
Introductions to parent networks, activities and language courses, and someone to call any day of the week.
Health insurance, municipality, tax office: I explain what it means and what needs to happen next.
Reliable cleaning, childcare and tradespeople, personally vetted and coordinated.
One message to me, and the right person from the network is on it.
Every family is different. The Welcome & Situation Analysis shows exactly what yours needs.
What makes the difference
01
Every provider in the network is personally known to me and held to one standard: would I confidently send my own family there. Recommendations are matched to your family's specific situation, not pulled from a directory.
02
150+ personally vetted providers across 12 categories: paediatricians who answer their phone, school liaisons who know when a place opens, tradespeople who arrive on time. Built over twenty years, so your family starts with a network already in place.
03
I speak English, German and Hebrew fluently, and can also converse in French and Spanish. You will never need to simplify what you are trying to say, and nuance is what turns a good introduction into the right one.
04
BFC works with a deliberately limited number of families at any one time: not a policy, but the only way to offer real attention. No call centre, no ticketing system, one person who knows your family by name.
The quiet advantage
The value of Basel Family Concierge goes beyond recommendations. It comes from knowing exactly what international families need to feel at home in Basel, and where to find it.
Over years in Basel, I have built a carefully vetted network across schooling, healthcare, legal advice, and daily life, each introduction matched specifically to your family's situation.
Finding a provider is easy. Finding the right person for your family is something else entirely.
Names withheld by design. The network opens after our first conversation.
Services
Every family begins with a Welcome & Situation Analysis. After that, you choose the level of support that fits your family, month by month, after a minimum of three months.
Where every engagement begins
A personal introduction call, a written analysis of what your family specifically needs, a clear recommendation of the right level of support, and up to three first introductions. It can also be booked on its own.
CHF 750 one-time
For every family, whichever level follows
Guidance and access, for families who like to do things themselves.
Up to 4 hours of personal support per month
One person to call, already briefed on your family, not a portal to search
WhatsApp answered within one business day
Curated recommendations and introductions matched to your family
Access to 150+ personally vetted contacts across twelve categories
Active support and priority, for growing families with a full life.
Everything in Essential
Up to 8 hours of personal support per month
Priority response on WhatsApp, the same business day
Active coordination of appointments, providers and bookings
Regular family check-ins and proactive suggestions, before you need to ask
Fully tailored support, discreet and flexible by design.
Everything in Signature
Up to 15 hours of personal support per month
Urgent family matters also at weekends via WhatsApp, answered the same day
Coordination of complex matters: school changes, household staff, healthcare
An annual family strategy review: what changed, what needs attention, what comes next
Highly personalised support for families with complex needs
Annual engagement
One year of support, billed annually in advance. Save 10 % on the monthly fees.
Additional hours & projects
Additional hours at CHF 150, only with your prior approval. Larger undertakings, such as a full home or school search, are offered separately as Premium Family Projects.
Every recommendation is made on merit alone. Your family's interests always come first.
Transparent pricing · No hidden fees
First conversations always without obligation
NDA standard on every engagement
A quiet introduction
Ten chapters distilled from years of helping international families settle in Basel.
Schools, healthcare, the Swiss system, cultural events, a clickable city map, and a 90-day roadmap with checkboxes. Everything a family needs for a smooth first three months, in one interactive experience.
Free. No email required. Opens instantly.
Good questions
The discreet, relationship-based support a family office provides, scaled to what a family actually needs day to day. Curation, coordination, introductions; no asset management, no operational tasks.
A relocation agency moves you here. We are what comes next. Once your work permit is processed and your apartment is signed, the questions that decide whether your family thrives or simply copes are the ones we answer.
Every contract is signed directly between your family and the service provider. We introduce and coordinate; we never become a party to those agreements. This protects your family legally and keeps the relationship between you and the provider direct and clear.
Every provider is personally known to me. The standard is simple: would I send my own family there. Providers are chosen for reliability, communication, and their track record with international families specifically. The network is updated when a provider no longer meets that standard.
Every family begins with a Welcome & Situation Analysis (CHF 750, one-time). After that, you choose Essential, Signature or Private Family Office Lite, month to month after a minimum of three months, with 30 days' notice. If you prefer, an annual engagement is billed in advance and saves 10 % on the monthly fees. There are no hidden fees.
Then Essential or Signature may be exactly right: a single trusted point of contact for the things that matter as life continues — schools, a change of address, the next transition. We begin with a Welcome & Situation Analysis and recommend the level that fits.
Discretion is the default. Every engagement is governed by an NDA. We do not publish testimonials with names. We do not share your information with the network without your explicit permission for each introduction.
Sometimes. We work with a deliberately small number of families. When we are full, we say so honestly and either offer a date or an alternative.
First conversations are always free, always private, always without obligation.
Write to us
